Refund Policy

First purchase

You can request a full refund within 14 calendar days of your first paid ClassPaws purchase. This can be a Pro payment, a Lifetime purchase, or an AI credit pack. The period starts on the purchase date.

Use ClassPaws Support to request a refund. Include the email on your teacher account and your receipt or order reference. Approved refunds go back to the original payment method. Your payment provider determines when the credit appears.

A full refund of an AI credit pack removes the credits granted by that purchase. Your monthly plan allowance is separate.

Renewals and cancellation

Cancel Pro before the next renewal in Settings → Manage billing. You can use the paid features until the end of your current paid period. We generally do not prorate or refund a renewal because you stopped using the service. Contact support about a duplicate, mistaken, or unauthorized charge so we can review it.

A full refund of the payment that gives you paid access ends that access unless another valid payment covers it. If you want to stop future Pro renewals, cancel the subscription in Manage billing or ask support to help.

School invoices and your rights

For a purchase invoiced to a school, use the billing contact on the invoice and the applicable school agreement. This policy preserves refunds and other remedies that applicable law requires.